Our Services
Our services go beyond providing software for our clients. We offer a complete range of support services, from system consultation, implementation, maintenance, security and data backup, to customer support. Our commitment to comprehensive and dedicated support is reflected in our wide client base and high client satisfaction, which sets us apart from other vendors in the industry.
We Care and We Do More Than Expected
Consultation Service
With a team of experienced consultants with deep domain knowledge and technology, FlexAccount can provides our clients with comprehensive guidance and professional advice on how to enhance their financial processing based on their unique business needs. Our customer-centric approach allows our clients to quickly and easily understand the entire implementation process and successfully go live within a guaranteed timeframe.
Implementation
Starting with the initial kick-off meeting, our experienced implementation team will provide professional guidance to our clients throughout the project by gathering all relevant information, including hardware and software specifications, operational workflows, and user requirements, to develop a comprehensive implementation plan. We will work closely with department heads to formulate a detailed schedule, allowing each unit to follow the plan and providing regular progress updates for monitoring the entire project's progress easily. The high stability and completion rate of our system are also guaranteed by a series of system tests, including parallel run and user acceptance test (UAT).
Support
Apart from providing training courses with bilingual user operation manuals, we have a professional customer support team for providing timely services to our clients to quickly resolve any system-related problems. Clients can contact us via our customer service hotline or email. In addition, we can provide remote connection and on-site support services upon request.